14k gold is an alloy that consists of 58.3% pure gold and 41.7% other metals, such as copper or silver. This composition provides a balance between durability and the luxurious appearance of gold, making it an ideal choice for fine jewellery. The presence of other metals enhances the strength of the gold, making it less prone to scratching and bending compared to higher karat gold options.

To maintain the beauty of your 14k gold jewellery, it is recommended to clean it regularly with a soft cloth to remove any dirt or oils. For deeper cleaning, a mild soap solution and a soft brush can be used. Avoid exposing your jewellery to harsh chemicals, such as chlorine or bleach, as these can damage the metal. Additionally, store your pieces in a dry, cool place, preferably in a jewellery box or pouch to prevent scratches.

While 14k gold is generally considered to be hypoallergenic, individual reactions can vary based on the specific alloy used. Some people may be sensitive to certain metals, such as nickel, which can be present in some gold alloys. If you have known sensitivities, it is advisable to inquire about the specific composition of the jewellery before purchasing.

Yes, 14k gold jewellery is durable enough for everyday wear. However, it is advisable to remove your jewellery during activities that may expose it to harsh conditions, such as swimming, exercising, or cleaning. This will help preserve its appearance and longevity.

If your 14k gold jewellery becomes damaged, such as a bent ring or a broken clasp, it is recommended to take it to a professional jeweler for repair. Attempting to fix it yourself may result in further damage. Regular maintenance and inspections can also help identify potential issues before they become significant problems.

Authentic 14k gold jewellery should be stamped with a hallmark indicating its karat value, such as "14k" or "585." If you are unsure about the authenticity of your piece, you can have it evaluated by a certified jewellery who can perform tests to confirm its composition.

Yes, we've partnered with Shopify Payments to ensure a smooth and secure checkout experience. Shopify Payments uses advanced encryption technology to protect your financial details, so you can trust that your transactions are processed quickly and safely.

We accept the following payment methods:

• iDeal
• Major Credit & Debit Cards (Visa, MasterCard, American Express, and more)
• Digital Wallets like Apple Pay and Google Pay

Absolutely! We support Apple Pay and Google Pay for a faster and more convenient checkout experience.

If you have any questions or need assistance with your payment, our support team is here to help. Please contact us at info@sparkle14.com.

Yes, we offer international shipping to select countries, including The Netherlands, Belgium, Luxembourg, Germany, Austria, and France. Shipping rates and estimated delivery times vary by destination. Please refer to our shipping policy for more detailed information.

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

When your order has shipped, you will receive an email notification with a tracking number. Please allow 48 hours for the tracking information to become available.

Your order may be subject to import duties and taxes (including VAT) once it reaches your destination country. Sparkle14 is not responsible for these charges if they are applied and are your responsibility as the customer.

If you haven’t received your order within the estimated delivery time after receiving your shipping confirmation email, please contact us at info@sparkle14.com with your name and order number, and we will look into it for you.

We are currently unable to ship to P.O. boxes.

If your order arrives damaged, please email us as soon as possible at info@sparkle14.com with your order number and a photo of the item's condition. We address these on a case-by-case basis and will do our best to find a satisfactory solution.

Our return policy allows for returns within 14 days of delivery, provided the item is unused and in its original condition. To initiate a return, please contact us with your order details. Please note that shipping costs for returns may be deducted from your refund.

To be eligible for a return, your item must meet the following criteria:

• Unused and in the same condition that you received it.
• Must be in the original packaging.
• Accompanied by a receipt or proof of purchase.

To start a return, please provide us with your receipt or proof of purchase and contact us at info@sparkle14.com.

Yes, the following items are non-returnable:

• Gift cards